Is a return possible in case of a wrong size?
You can of course return shoes of a wrong size. We will be happy to send you the right size of your diabetic protection shoe.
Podartis Shoes
Do all shoes in your portfolio have an aid number?
Some shoes in our product line have an aid number. You will find detailed information here.
Chemicals / Adhesives
Is shipping chemicals possible during cold weather?
Certain hard and soft foams may not be shipped when there are longer periods of night frost. We therefore recommend ordering them before the winter.
Which diluent is suitable for which product?
Polychloroprene and Neoprene adhesives are generally adjusted by means of glue thinner. PU and Polyurethane adhesives are diluted with acetone.
If you are unsure which product to use, our service team will be happy to help you.
What mixing ratio is suitable for my chemical product?
Processing information is printed on the label of the product; please always process following these instructions exactly.
Where do I find the processing information for my products?
The processing information is printed on the label of the product; please always process following these instructions exactly.
My sole will not bond to the shoe. Am I doing something wrong?
Every now and then industrially manufactured soles and shoes surface that are difficult to impossible to glue. Oftentimes the use of a hardener or crosslinker can positively influence the adhesive performance of an adhesive. If in doubt, we will be happy to help you over the phone.
EVA
To what temperature do I have to heat my sandwich board, and what are its activation and cooling times?
You will find this information here on our website.
Miscellaneous
Can I buy machines from you?
Of course – we will be happy to make you an offer.
Do you also distribute accessories and replacement parts for machines?
Of course – we will be happy to make you an offer.
Where can I obtain the data sheets to your products?
You will find all data sheets to our products here on our website.
Where can I obtain your declaration of conformity?
You can download our declaration of conformity here.
Is it possible to obtain a catalog from you?
You can download our catalog here at any time. Should you prefer a printed version, feel free to contact us. We will be happy to send you a copy.
Is it possible to obtain a price list from you?
Of course. Just contact our service team at (+49 (0)2631 – 34 55 10) or by e-mail (service@w-r-lang.de). We will be happy to provide you with our latest price list.
What types of individual manufacturing do you offer?
- Splitting
- Laminating
- Die cutting
- Sawing
- Sharpening
- Bonding
- Stamping
- Cutting into strips
- Manufacture of milling blanks and milling blocks
Further information can be found on the Products and Services page. If you have any questions, our service team will be happy to help you.